This role supports order processing and sales operations across multiple systems, including OnContact and MCS. Key responsibilities include:

• Order Management: Process customer orders, ensure correct formatting, and coordinate with EMG (Order Fulfillment Center in Green Bay) to resolve issues such as packaging changes, inventory shortages, pricing discrepancies, and product code updates.
• Customer & Sales Support: Work closely with two sales reps and customers to troubleshoot order-related issues and ensure smooth fulfillment and delivery.
• Reporting & Analysis: Prepare daily and monthly sales reports using Excel, including scorecards and visualizations (charts, graphs, pivot tables). Assist in Quarterly Business Review preparation and future forecasting.
• System Maintenance: Maintain accurate data in OnContact and MCS, verify payment and shipping details, and ensure order accuracy.

Hiring locations: Florida, Georgia, Texas, Wisconsin

Essential Duties:  Essential duties noted below may vary by position and/or client needs.

Reporting/Support Functions- Participate in the activities involved in providing quality support and reporting services to assigned internal/external departments (e.g., Operations, Sales, Analytics, etc.) while ensuring adherence to corporate and departmental policies and procedures

• Monitor data & update sales performance through sales tracking tools and other performance KPI’s
• Preform various order management functions to include order entry, tracking, cuts, shortages, transportation issues, returns, invoices, etc. effectively engaging with sales, client and customer as needed.
• Analyze and amend rejections on sales orders to ensure orders are handled correctly and efficiently
• Manage inventory allocations
• Gather and analyze data to understand problems and address them proactively
• Create and prepare sell sheets, presentations, truck builders, trackers, etc.
• Complete set up of new items, displays, promotions, and execution of price changes
• Order and manage sample inventory forecasting needs of business; process and fulfill sample requests for sales team; submit display forecasts
• Management of payments and deductions by researching and validating all claims in accordance with client and company standards and processes; submitting claims for processing; working with finance team as needed
• Update and maintain internal/external systems with detailed and accurate customer, product, pricing, and sales data
• Develop, generate, and distribute reporting as needed
• Document customer/client notes in CRM with concise details timely and accurately
• Research and resolve issues within scope of responsibility
• Support the assigned sales team with other administrative tasks as requested

Staff Assistance & Development - Provide assistance to associates ensuring adherence to departmental & client policies and procedures.  Develop associates to achieve individual, company and client goals

• Provide support by answering questions ensuring functions are efficiently performed in a quality-oriented manner

• Keep up to date on current workflow and department procedures to answer questions, provide direction, or complete tasks
• Provide departmental support ensuring issues are resolved in an accurate, timely, and professional manner
• Train and mentor associates as necessary
• May be required to support supervisor in tasks and coaching

General Associate Job Responsibilities

• Exercise exceptional customer service skills to optimize each contact with the client and customers
• Ensure that all requests/tasks are responded to in a professional and timely manner
• Maintain required documentation including Standard Operating Procedures (SOP’s) on all processes updating regularly as needed
• Maintain strict confidentiality of information provided by client and customers or data accessed within assigned systems
• Maintain an in-depth knowledge of client's products and systems, as well as policies and procedures
• Establish and maintain a professional relationship with internal/external customers, client, team members and department contacts
• Escalate to leadership any situation outside the employee’s control that could adversely impact the services being provided

Related Duties as Assigned

 The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents

• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above

Please contact your local Employee Relations representative to request a review of any such accommodations

IND123

Posting Ends: 10/22/2025

Qualifications

• Must be 18 or older and have a High School diploma or GED or equivalent education
• Positive attitude and strong interpersonal communication skills
• Effective decision making and problem-solving skills
• Attention to detail and analysis skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Ability to develop mastery of multiple systems, the business and category knowledge
• Highly proficient in Microsoft Office with a high level of competency on Excel

MarketSource and Salelytics is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.