Hiring locations: Florida, Georgia, Texas, Wisconsin
Essential Duties: Essential duties noted below may vary by position and/or client needs.
Reporting/Support Functions - Participate in the activities involved in providing quality support and reporting services to assigned internal/external departments (e.g., Operations, Sales, Analytics, etc.) while ensuring adherence to corporate and departmental policies and procedures.
- Monitor data & update sales performance through sales tracking tools and other performance KPI’s
- Receive and process purchase orders in a timely manner validating for accuracy of all details
- Communicate directly with customers throughout order process
- Create and prepare sell sheets, presentations, truck builders, trackers, etc.
- Complete set up of new items, displays, promotions, and execution of price changes
- Process and fulfill sample orders as requested
- Management of payments and deductions by researching and validating all claims in accordance with client and company standards and processes
- Update and maintain internal/external systems with detailed and accurate customer, product, pricing, and sales data
- Develop, generate, and distribute reporting as needed
- Document customer/client notes in CRM with concise details timely and accurately
- Research and resolve issues within scope of responsibility
- Support the assigned sales team with other administrative tasks as requested
General Associate Job Responsibilities
- Exercise exceptional customer service skills to optimize each contact with the client and customers
- Ensure that all requests/tasks are responded to in a professional and timely manner
- Maintain required documentation including Standard Operating Procedures (SOP’s) on all processes updating regularly as needed
- Maintain strict confidentiality of information provided by client and customers or data accessed within assigned systems
- Maintain an in-depth knowledge of client's products and systems, as well as policies and procedures
- Establish and maintain a professional relationship with internal/external customers, client, team members and department contacts
- Escalate to leadership any situation outside the employee’s control that could adversely impact the services being provided
Related Duties as Assigned
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
- Consequently, job incumbents may be asked to perform other duties as required
- Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
- Please contact your local Employee Relations representative to request a review of any such accommodations
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